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Nigel Dsouza's email & phone

Position:Customer Journey Manager at Air New Zealand
Experience:29 years
Location:Auckland, Auckland, New Zealand

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Work Experience

Customer Journey Manager at Air New Zealand

May 2021 - Current

Contact Centre Consultant at Air New Zealand

Jun 2020 - Current

Customer Relations Specialist - Customer Care at Air New Zealand

Mar 2020 - May 2020

Change Lead - Enablement Ground Operations at Air New Zealand

May 2016 - Mar 2020

Customer Service Team Manager - Premium Check in and Sales and Ticketing at Air New Zealand

Nov 2014 - May 2016

Customer Service Assistant at Air New Zealand

Oct 2004 - Nov 2014

Chef de Partie - Bakery, Pastry and Confectionery at SkyCity Entertainment Group

Jan 2002 - Jan 2004

Instructor - Pastry and Bakery at Sophia Polytechnic

Jan 2000 - Jan 2001

Chef De Partie at AMBASSADOR SKYCHEF CATERINGS PRIVATE LIMITED

Jan 1997 - Jan 1999

Nigel Dsouza started working in 1997, then the employee has changed 3 companies and 8 jobs. On average, Nigel Dsouza works for one company for 3 years 5 months.

Education

Hotel Administration and Food Technology (HAFT) at Sophia College, Mumbai

Bachelor's degree at St Andrew's College of Arts, Science and Commerce

Skills

Customer Communication, Customer Service, Project Leadership, People Management, Big Data, Organizational Culture, Change Project Management, Critical Thinking, Emotional Intelligence, Presentation Skills, Social Media, Passenger Services, Hotel Management, Project Management, Sales, Ticketing, Product Development, Chat, Change Management, Problem Solving, Communication, Design Thinking, Customer Retention, Audio Recording, Six Sigma, Small Business Management, Conflict Management, Relationship Building, Blockchain, Customer Experience, People Development, Customer Service Systems, Internal & External Communications, Aviation, Education, Customer Support, Operations Management, Empathy, Call Center Administration, Customer Service Representatives, Negotiation, Customer Insight, Management, Phone Coverage, Customer Relationship Management (CRM), Public Speaking, Leadership, Databases, Audio Engineering, Influential Communicator

Frequently Asked Questions

What is Nigel Dsouza's minimum period of employment in the companies?

Nigel Dsouza's minimum period of employment in various companies is 2 months.

What is Nigel Dsouza's average duration of employment for different companies?

On average, Nigel Dsouza works for one company for 2 years 11 months

What industries has Nigel Dsouza worked in?

Nigel Dsouza works in the Airlines/Aviation. Previously, Nigel Dsouza worked in the Hospitality.

What positions has Nigel Dsouza held before?

Previously, Nigel Dsouza worked as a Contact Centre Consultant, and Customer Relations Specialist - Customer Care, and Change Lead - Enablement Ground Operations, and Customer Service Team Manager - Premium Check in and Sales and Ticketing, and Customer Service Assistant.

How do I contact Nigel Dsouza?

Nigel Dsouza's email address is n**********a@airnewzealand.com, phone number is +64-***-***-4604. Sign up to get contact details.

Who are Nigel Dsouza's peers at other companies?

Nigel Dsouza's peers at other companies are Glenn Lauron and David Tsintsabadze and Tripti Grover

Nigel Dsouza Namesakes

Name
Company
Position
N
Lead Principal Software Engineer
N
PadelPark India
Production Manager

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