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Nicholas's email & phone

Position:Customer Experience Specialist at Sagicor Financial Company Ltd.
Experience:10 years
Location:Port of Spain, Trinidad and Tobago

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Work Experience

Customer Experience Specialist at Sagicor Financial Company Ltd.

Aug 2023 - Current

Social media help desk at Digicel Group

Aug 2021 - Sep 2023

Workforce agent at Digicel Group

Dec 2019 - Aug 2023

Customer Service Representative at Digicel Group

Sep 2019 - Dec 2019

Customer Service Team Lead at iQor

Aug 2017 - Sep 2019

Social Media/resolution supervisor Customer Service Specialist at iQor

May 2016 - Sep 2017

Nicholas started working in 2016, then the employee has changed 2 companies and 5 jobs. On average, Nicholas works for one company for 2 years.

Education

Bsc. Aircraft maintenance management. at The University of Trinidad and Tobago

Certificate at Sagicor Southern Caribbean Academy

Certificate in Aviation technology. at The University of Trinidad and Tobago

Skills

eCare, Technical Support, Time Management, Team Building, Customer Service, Quality Assurance, Customer Experience, Reporting, Capsil, Self Learning, Emotional Intelligence, Interpersonal Skills, IEX, Cx-1, Analytical Skills, Avaya, Relationship Building, Workforce Management, Data Entry, Data Analysis, Microsoft Office, Team Motivation, Supervisory Skills, Team Management, Microsoft Excel, Customer Satisfaction, Service Desk, Communication, Coaching, MINSAT, Cross-Selling, Tcrm, Multitasking, Customer Relationship Management (CRM), English, Administrative Assistance, Daily Operations, Back Office Operations, Voice of the Customer, Team Leadership

Frequently Asked Questions

What is Nicholas's minimum period of employment in the companies?

Nicholas's minimum period of employment in various companies is 3 months.

What is Nicholas's average duration of employment for different companies?

On average, Nicholas works for one company for 1 year 11 months

What industries has Nicholas worked in?

Nicholas works in the Financial Services. Previously, Nicholas worked in the Telecommunications, and Outsourcing/Offshoring.

What positions has Nicholas held before?

Previously, Nicholas worked as a Social media help desk, and Workforce agent, and Customer Service Representative, and Customer Service Team Lead, and Social Media/resolution supervisor Customer Service Specialist.

How do I contact Nicholas?

Nicholas's email address is **@sagicor.com, phone number is +1-***-***-7162. Sign up to get contact details.

Who are Nicholas's peers at other companies?

Nicholas's peers at other companies are Kevin Blanco and Briana Felix and Anika Cook

Nicholas Namesakes

Name
Company
Position
N
WestPac Labs
Specimen Processor
N
Inventory Control Specialist
N
Gerry Cillo Memorial Tournament
Co-Founder

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