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Nagy Omar's email & phone

Position:Head of Voice of the Customer at Crédit Agricole Egypt
Experience:22 years
Location:New Cairo, Cairo, Egypt

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Work Experience

Head of Voice of the Customer at Crédit Agricole Egypt

Jan 2024 - Current

Head of Business Planning and Performance Analysis at Crédit Agricole Egypt

Oct 2019 - Dec 2023

Head of Business Planning and Analysis(MIS) at Crédit Agricole Egypt

Jan 2014 - Sep 2019

Budget and Planning Manager at Crédit Agricole Egypt

Jan 2011 - Dec 2013

Business Analyst at Crédit Agricole Egypt

Sep 2008 - Dec 2010

CitiPhone MIS Navigator at Citibank Egypt

Feb 2007 - Aug 2008

CitiPhone Officer and Authorizer at Citibank Egypt

Sep 2005 - Jan 2007

Database Administrator, Instructor and Account Manager at ICTC

May 2004 - Sep 2005

Nagy Omar started working in 2004, then the employee has changed 2 companies and 7 jobs. On average, Nagy Omar works for one company for 2 years 8 months.

Education

Bachelor's Degree at Faculty of Commerce - Ain Shams University

Skills

Customer Feedback Analysis, Key Performance Indicators, Net Promoter Score, Troubleshooting, Customer Retention Strategies, Machine Learning, Stakeholder Management, Outbound Sales, Customer Experience Management, Customer Experience, Business Intelligence, Strategic Initiatives, Continuous Improvement, Culture Change, Marketing Analytics, Problem Solving, Business Strategy, business planning and analysis, Performance Improvement, Microsoft Power BI, Planning Budgeting & Forecasting, Strategic Leadership, Teamwork, KPI Reporting, Marketing Campaign Management, Project Planning, ATMs, Reporting & Analysis, Customer-Focused Service, Statistical Data Analysis, Forecasting, Analytical Skills, Strategic Planning, Data Analytics, Strategy, Data Modeling, Reporting, Easily Adaptable, Budgeting, ATM Networks, Management, Data Warehousing, Decision-Making, Performance Analysis, Marketing planning, Performance Management, Market Research, Relationship Building, Critical Thinking, Business Planning, Quality Assurance, Team Motivation, NPS, Business Objects Data Integrator, Leadership, Communication, Statistical Analysis, Team Leadership, Customer Retention, Market Analysis, Business Analysis, Business Development, Customer Journey Mapping, Quality Management, Strategic Thinking, Financial Reporting, People Management, Strategic Communications, Mystery Shopping, Contact Centers, Commercial Banking, Customer Satisfaction, Management Information Systems (MIS), Business Transformation Planning, Change Management, Data-driven Decision Making, Cross-Selling, Voice of the Customer, Contact Center Management, Business Analytics, Data Analysis, Decision Support

Frequently Asked Questions

What is Nagy Omar's minimum period of employment in the companies?

Nagy Omar's minimum period of employment in various companies is 1 year 4 months.

What is Nagy Omar's average duration of employment for different companies?

On average, Nagy Omar works for one company for 2 years 9 months

What industries has Nagy Omar worked in?

Nagy Omar works in the Banking. Previously, Nagy Omar worked in the Information Technology and Services.

What positions has Nagy Omar held before?

Previously, Nagy Omar worked as a Head of Business Planning and Performance Analysis, and Head of Business Planning and Analysis(MIS), and Budget and Planning Manager, and Business Analyst, and CitiPhone MIS Navigator.

How do I contact Nagy Omar?

Nagy Omar's email address is n*******r@ca-egypt.com, phone number is +20-***-***-8412. Sign up to get contact details.

Who is the Managing Director of the Crédit Agricole Egypt?

The Managing Director of the Crédit Agricole Egypt is Jean-Pierre Trinelle

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