N

Naga's email & phone

Position:Head of IT Service Delivery at Robotico Digital®
Experience:20 years
Location:Federal Territory of Kuala Lumpur, Malaysia

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Work Experience

Head of IT Service Delivery at Robotico Digital®

Jan 2024 - Current

Senior Operations Manager at Neuron Solutions Sdn Bhd

Sep 2019 - Jan 2024

IT Service Manager, ITIL at Supreme Committee for Delivery & Legacy

Nov 2015 - Aug 2019

Manager - Incident, Problem Management, Service Desk & NOC at Neuron Solutions Sdn Bhd

Jan 2013 - Oct 2015

Incident and Problem Manager, SLM at Neuron Solutions Sdn Bhd

Apr 2012 - Jan 2013

IT Operations Duty & Incident Manager, Process Leader at Tech Mahindra

Jan 2011 - Apr 2012

Network Operations Shift and Program Leader at GE

Sep 2010 - Jan 2011

Global Incident Management at IBM

Nov 2007 - Jun 2010

Technical Support Executive at Nipuna Services Limited

May 2006 - Oct 2007

Naga started working in 2006, then the employee has changed 6 companies and 8 jobs. On average, Naga works for one company for 2 years 2 months.

Education

Bachelor of Technology (B.Tech.) at Jawaharlal Nehru Technological University

Skills

Vendor Management, Change Management, Microsoft Excel, Requirements Analysis, Customer Service, ITIL Process Implementation, Service Management, Readiness Assessments, Problem Management, Unicenter Service Desk, Incident Management, Outsourcing, Management, Technical Support, ITIL v3 Foundations Certified, Troubleshooting, Team Leadership, BMC Remedy, ITIL, Business Analysis, IT Service Management, Telecommunications, Service Delivery, IT Management, IT Operations, Service-Level Agreements (SLA), BPO, Service Desk, Leadership, Infrastructure, Transition Management, Project Management, HP Service Manager, HPSM, Process Management, Workforce Management, ITSMF, Operations Management, Service Level Management, Incident Response, Resource Management, Problem Solving, OTRS, Transition Planning, Process Improvement, Team Management, Service Delivery Management, IT Outsourcing, IT Asset Management

Frequently Asked Questions

What is Naga's minimum period of employment in the companies?

Naga's minimum period of employment in various companies is 4 months.

What is Naga's average duration of employment for different companies?

On average, Naga works for one company for 2 years 2 months

What industries has Naga worked in?

Naga works in the Information Technology and Services. Previously, Naga worked in the Sports, and Mechanical or Industrial Engineering.

What positions has Naga held before?

Previously, Naga worked as a Senior Operations Manager, and IT Service Manager, ITIL, and Manager - Incident, Problem Management, Service Desk & NOC, and Incident and Problem Manager, SLM, and IT Operations Duty & Incident Manager, Process Leader.

How do I contact Naga?

Naga's email address is **@roboticodigital.com, phone number is +60-***-***-5900. Sign up to get contact details.

Who are Naga's peers at other companies?

Naga's peers at other companies are Horace Leung and Mucha Felton

Naga Namesakes

Name
Company
Position
N
Data Scientist

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Other employees at Robotico Digital®

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Senior Software Engineer

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