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Nael Emad's email & phone

Position:Workforce Manager at Alharfash Group
Experience:16 years
Location:Cairo, Egypt

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Work Experience

Workforce Manager at Alharfash Group

Sep 2025 - Current

Workforce Planning & Reporting Assistant Manager at Almosafer

Jan 2025 - Sep 2025

Workforce Senior Team Lead at Almosafer

Jan 2023 - Jan 2025

Workforce Planning Senior Officer at Seera Group

Jan 2021 - Jan 2023

Workforce Development Specialist at Almosafer

Jan 2019 - Dec 2020

Mission control analyst at TP

Jun 2018 - Dec 2018

Command center analyst at Xceed

Jan 2013 - May 2018

Social Media Specialist at Xceed

Sep 2011 - Dec 2012

Contact Center Agent at Xceed

Jun 2010 - Aug 2011

Nael Emad started working in 2010, then the employee has changed 5 companies and 8 jobs. On average, Nael Emad works for one company for 1 year 8 months.

Education

Bachelor of Arts (B.A.) at Ain Shams University

El tawfikya

Modern school Elhelmya

Skills

Client Relations, Problem Analysis, People Management, Customer Support, Team Motivation, Analytical Skills, Problem Solving, Analytics, Microsoft Outlook, Customer Interaction, Coaching, CMS, Strategic Planning, Data Analytics, Training, Workforce Analytics, Impact 360, Workforce Planning, Budgeting, Workforce Development, Verint Workforce Optimization, Workforce Management, Microsoft PowerPoint, Reporting & Analysis, Time Management, Leadership, Critical Thinking, Business Analytics, Data Analysis, Customer Experience, Creativity, Competitive Analysis, Performance Management, Business Development, Compensation Management, Genesys Framework, Operations Management, Innovation Management, Management Information Systems (MIS), Strategy, Strategic Thinking, Microsoft Excel, Customer Relationship Management (CRM), Interpersonal Skills, Management, Strategic Human Resource Planning, Social Media, Project Management, Microsoft Power BI, Strategic Insights, Real-time Monitoring, Utilization Management, Presentations, Communication, Supervisory Skills, Technical Discussions, Technical Support, Attention to Detail, Leadership Development, Staffing Plans, Capacity Planning, Customer Service, Business Analysis, Microsoft Office, SLA, IEX, Resource Allocation, Customer Satisfaction, Capacity Building, Team Management, Headcount Management, Teamwork, Capacity Utilization, Forecasting, Negotiation, Organization Skills, Continuous Improvement, exony, Organizational Development, Microsoft Word, Team Leadership, Datasets

Frequently Asked Questions

What is Nael Emad's minimum period of employment in the companies?

Nael Emad's minimum period of employment in various companies is 6 months.

What is Nael Emad's average duration of employment for different companies?

On average, Nael Emad works for one company for 1 year 10 months

What industries has Nael Emad worked in?

Nael Emad works in the Consumer Services. Previously, Nael Emad worked in the Leisure, Travel & Tourism, and Outsourcing/Offshoring.

What positions has Nael Emad held before?

Previously, Nael Emad worked as a Workforce Planning & Reporting Assistant Manager, and Workforce Senior Team Lead, and Workforce Planning Senior Officer, and Workforce Development Specialist, and Mission control analyst.

How do I contact Nael Emad?

Nael Emad's email address is e****l@alharfashgroup.com, phone number is +20-***-***-0362. Sign up to get contact details.

Who are Nael Emad's peers at other companies?

Nael Emad's peers at other companies are Avtar Bisht and Ma Cecilia Pantaleon and Patrick Sullivan

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